FAQ

We source from theUK and Europe we are proud to partner with some of the largest producers and manufacturers from multiple sectors. 

Storage

Store in a cool dry place away from direct sunlight, We suggest storing it in garages and sheds, but make sure the fuel cannot be reached by children or pets.

If stored correctly Bio Ethanol will last for years, in warmer conditions evaporation may occur if not sealed, please ensure you keep your product stored correctly with the lid firmly on

Typical use means in a burner a litre of bio ethanol will last around 4 hours.  closing the fuel box will increase the life of fuel but limit the output of heat 

Bio-ethanol burns cleanly, there is no smoke, ash  or nasty residue commonly associated with coal and log burning fires. Ventilation is not required with a bio ethanol fire as Bio Ethanol uses oxygen in the room for combustion., emitting only a tiny amount of carbon dioxide and some water vapour.

No, there are no smoke fumes as such emitted from Bio Ethanol fires

Please use the contact form in the first instance to make contact 

If your concern is tracking an item, please use the tracking numbers provided and look to contact the courier in the first instance.